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FAQ
How do I register on the NewYorkMint.com website?
How do I know the products are authentic?
How do I know you are a reputable company?
What are your customer service hours?
What are your shipping and handling charges? What do they cover?
When will my credit card be charged for my order?
Is my credit card transaction safe?
Which types of payments do you accept?
How will I know if you received my order?
How do I request a product I don’t see on your website?
What should I do if I have a problem or question about my order or billing?
Do you accept international orders?
When and how will my order ship?
Has my order shipped yet?
What is your policy regarding price changes, product availability and order quantities?
Do you charge sales tax?
What is your return policy?
Has my return been processed yet?
How do I cancel my order?
How can I update my address, telephone or e-mail information?
How do I remove my name from your mailings?
Will you sell my name to another company?
How can I get a catalog and keep updated on other new and special offers?
How do I sign in?
What if I forget my password?
I'm having problems with my user name/password.
How do I upgrade shipping?
How do I ship to another person?
What about credit card fraud?
How much is my coin/collection worth?
What are your Terms and Conditions?
What do I do if I have a question not answered here?
How do I register on the NewYorkMint.com website?
It’s simple! Just click the LOGIN button at the top of this page and complete our easy log-in registration.
How do I know the products are authentic?

NewYorkMint.com products are all backed by our 30-day, no questions asked guarantee of satisfaction. We ensure your continued satisfaction and provide added confidence of years of service.

NewYorkMint.com provides a guarantee of genuiness for all products we sell for the life of those products as long as they are in the hands of the original buyer. Most products come with a certificates of authenticity included in the shipment and provide other supporting documentation including third party authenticator's certificate. The authenticator's chosen are the industry's leading experts and the product you purchased from NewYorkMint.com has passed a rigorous authenticity process.

How do I know you are a reputable company?
NewYorkMint.com has been offering high quality products and unparalleled service since 1984. We are members of the following organizations: Better Business Bureau of Minnesota, Direct Marketing Association, American Numismatic Association, Industry Council of Tangible Assets, Inc., Midwest Direct Marketing Association, Telemarketing Manager’s Association.
What are your customer service hours?
Monday through Friday, 8:00 am to 6:00 pm (Central Time) Call toll-free at (800) 509-6468.
What are your shipping and handling charges? What do they cover?

Our shipping and handling charges cover all associated costs and services including labor, materials, packaging, carrier and processing costs.

Value RangeShipping Cost
$0 - $50.00$6.95
$50.01 - $100.00$9.95
$100.01 - $150.00$11.95
$150.01 - $500.00$14.95
$500.01 - $2,000.00$19.95
$2,000.01 +$29.95
When will my credit card be charged for my order?
We approve the card at the point of sale, but will not charge your credit card until we are ready to ship your product. As shipments may take a couple weeks or more, please do not use a credit card that will expire the next few weeks.
Is my credit card transaction safe?
We encrypt all credit card information to ensure every transaction is secure.
Which types of payments do you accept?
We accept VISA, MasterCard, American Express and Discover cards.
How will I know if you received my order?
An e-mail confirmation will automatically be generated and sent to you, confirming that we have received your order.
How do I request a product I don't see on your website?
Simply e-mail us at CustomerService@NewYorkMint.com with as much information about the product you are seeking and we will promptly follow-up with you with our findings. You can also contact your Account Manager by phone and work directly with a specialist who can help you.
What should I do if I have a problem or question about my order or billing?
Please e-mail us at CustomerService@NewYorkMint.com or call us toll-free at (800) 509-6468, Monday through Friday, 8:00am to 6:00pm (Central Time)
Do you accept international orders?

Approved Countries:

US (includes US Virgin Islands & Puerto Rico)
Canada
Australia
Austria
South Africa
Switzerland
United Kingdom (includes England, Wales, Scotland, Northern Ireland & Isle of Man)

Regardless of prior buying history, items will not be shipped outside the approved country list.

When and how will my order ship?
Most orders are delivered within 10 business days from date of order. You will be notified of any delay. Items ordered at the same time may not be shipped in the same box or, depending upon availability, on the same date.
Has my order shipped yet?
Please e-mail us at CustomerService@NewYorkMint.com or call Customer Service toll-free at (800) 509-6468 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
What is your policy regarding price changes, product availability and order quantities?
Due to the nature of the precious coin business, prices and product availability are subject to change or correction without notice. We reserve the right to limit quantities purchased.
Do you charge sales tax?
We are required by law to collect tax in Minnesota, Virginia and Nevada.
What is your return policy?
To return an item(s) it must be sent in its original packaging, complete and in saleable condition. Products cannot be altered. If the product has been altered, the product will not be accepted for an exchange or return. If the product is not returned in its original packaging, a 20% restocking fee may apply. NewYorkMint.com reserves the right to refuse credit, or exchange of any item(s) returned incomplete, or in a non-saleable condition due to negligence, damage, and/or abuse. All documents included with the product must be returned. All returns over $500 must include a Return Authorization Number. This number can be obtained from our Customer Service Department. You may contact us toll-free at (800) 509-6468, Monday through Friday, 8:00 a.m. to 6:00 p.m., Central Standard Time. Any return charges billed to us will be deducted from your refund. Note: Coins must be in their original coin capsules.
Has my return been processed yet?
Please e-mail us at CustomerService@NewYorkMint.com or call Customer Service toll-free at (800) 509-6468 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
How do I cancel my order?
Please e-mail us at CustomerService@NewYorkMint.com or call Customer Service toll-free at (800) 509-6468 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
How can I update my address, telephone or e-mail information?
Please e-mail us at CustomerService@NewYorkMint.com or call Customer Service toll-free at (800) 509-6468 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
How do I remove my name from your mailings?
Please e-mail us at CustomerService@NewYorkMint.com or call Customer Service toll-free at (800) 509-6468 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
How can I get a catalog and keep updated on other new and special offers?
If you place an order, a catalog will be sent to you along with your order. Otherwise, please e-mail us your request at CustomerService@NewYorkMint.com or call Customer Service at (800) 509-6468 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
How do I sign in?

To sign in from any page on the site enter your username (email address) and password in the Log In area on the right hand side of the page. Click on LOGIN on top of Webpage to log into account.

To sign out click the "Logout" button located in the website header. If you share your computer with other people, you may want to "Logout" before leaving your computer. This assures that no one else will be able to use your NewYorkMint.com account.

What if I forget my password?
If you click on the "Login" button located in the website header, this will bring up the page that has "Forgot Your Password" located in the Registered Customers section. Click the "Forgot Your Password" link and this allows you to enter your email address. You must fill in the "Email Address" field so that our system can look up your account. Click the SEND NOW button and we will then email your password to your registered email address immediately.
I'm having problems with my user name/password.
User names (e-mail addresses) and passwords are case sensitive so make sure you enter them in the same upper and lower case manner in which you set up your original account. If the site gives you an error message when you enter the user name and/or password you should check your spelling carefully and if you continue to have difficulty you may try changing your usage of upper and lower case letters when you enter them. If you continue to have trouble please contact NewYorkMint.com Customer Service at toll-free at (800) 509-6468.
How do I update my account?
Please e-mail us at CustomerService@NewYorkMint.com or call Customer Service toll-free at (800) 509-6468 Monday through Friday, 8:00 am to 6:00 pm (Central Time).
How do I upgrade shipping?

Nearly all of our packages are shipped for 3 to 7 business-day delivery; some orders may take up to 10 days. Please note that a few large, heavy or factory-direct items will be shipped by truck.

After an item has been added to the "Shopping Basket," you may select the shipping method. If an upgrade shipping method is available it will be found in a drop down under the shipping method heading. All shipping charges will display in checkout on the "Submit Order" page. Please note that shipping upgrades may not be available for all addresses.

How do I ship to another person?
From the shopping basket you use the pull-down menu titled "Ship To" and enter the address you wish to ship your order to.
What about credit card fraud?
In the event of any fraudulent use of your credit card, we guarantee you will incur no financial penalty. NewYorkMint.com will cover the first $50 of any loss, and your credit card company will cover the remainder. NewYorkMint.com wants you to enjoy the convenience of shopping online without worry!
How much is my coin/collection worth?
While we provide an unsurpassed level of customer service, we simply cannot provide quotes to customers regarding their coin collections through our website.
What are your Terms and Conditions?
  1. These Terms and Conditions govern this and any other transactions between Customer and New York Mint and supersede any oral or written statement made by New York Mint or any agent of New York Mint prior to this transaction. Customer shall not rely on any statement which is inconsistent with these Terms and Conditions.

2. Grades and descriptions of rare coins are opinions, not statements of fact or guarantees, and are based on standards and interpretations that can and do change over time. New York Mint uses contemporary grading standards and interpretations to grade coins, or relies upon the opinions of grading services such as PCGS and NGC. New York Mint does not guarantee that the coins it sells will achieve the same grades from New York Mint itself, PCGS, NGC or any other grading service in the future.

3. New York Mint guarantees that the rare coins and other items it sells are genuine. New York Mint expressly disclaims any other warranties with respect to coins or other items express or implied, including the implied warranties of merchantability and fitness for a particular purpose.

4. Customer has the right to return any coin or other item purchased from New York Mint within 30 days of the invoice date, except for coins removed from their original packaging. In no event shall New York Mint’s liability to Customer exceed refund or replacement of the coin in question.

5. Customer acknowledges that the rare coin market is speculative, unregulated and volatile, and that coin prices may rise or fall over time. New York Mint does not guarantee that any Customer buying for investment purposes will be able to sell for a profit in the future. While New York Mint may voluntarily make an offer to repurchase items from Customer, New York Mint is under no legal obligation to make such an offer, and New York Mint does not guarantee to make a market in the items it sells.

6. Customer agrees that any legal action with respect to this transaction is barred unless commenced within one (1) year of the invoice date in a state or federal court located in Minneapolis, Minnesota. Customer (a) consents to the exclusive jurisdiction and venue of the Minneapolis courts; (b) waives any right to trial by jury in any such proceeding; and (c) agrees that the prevailing party in any action shall be entitled to recover its costs, including attorney's fees, from the non-prevailing party.
What do I do if I have a question not answered here?
Please e-mail us at CustomerService@NewYorkMint.com or call Customer Service toll-free at (800) 509-6468 Monday through Friday, 8:00 am to 6:00 pm (Central Time).